Frequently asked questions
Answers about courses, free and full access, mock exams and studying with UNI Insider. Pick a topic to see every question in it.
General
What UNI Insider is, who it is for and how free and full access work.
- What is UNI Insider?
- Who is UNI Insider for?
- Is UNI Insider free?
Courses and pricing
What a course includes, what is free, how payment works and how invoices are issued.
- What does a course include?
- What is included for free?
- Do I pay once or every month?
Mock exams
Timing, scoring and negative marking, exam credits and reviewing your answers.
- How do mock exams work?
- Do mock exams use negative marking?
- How many mock exams can I take?
Study strategy
When to start preparing, how much to study each week and how to use courses alongside lectures.
- When should I start preparing for an entrance exam?
- How much should I study each week?
- How do I know what to work on next?
Admissions and universities
Which entrance exams and subjects we cover and where to find application requirements.
- Which entrance exams and subjects do you cover?
- Do you help with the rest of the application?
Account and sign-up
Signing up without a credit card, managing your details and deleting your account.
- Do I need a credit card to sign up?
- How do I delete my account?
Did not find what you were looking for?
Our team can answer questions about courses, access, payments and your account.
Contact usEmail support
nicolas@uni-insider.com
We reply within 24 to 48 hours
In-app support
Signed-in students can use the Support button in any lesson or question.
Replies appear next to the lesson